DISCOVERING DISTILLERIES – TERMS & CONDITIONS
By purchasing tickets for Discovering Distilleries, you acknowledge that you have read and agree to be bound by and subject to the following Terms and Conditions and have read and agree to the use of the information you provide us with.
1.1 All online tickets must be purchased at least 48 hours before the intended tour date.
1.2 All prices are quoted in pounds sterling (£). Whilst we reserve the right to increase or decrease our prices at any time before you book, once your booking is confirmed the price of your booking as stated in the confirmation email shall not be altered.
1.3 No person shall be permitted to enter the Distillery without a valid ticket. For the purpose of these Terms and Conditions “Distillery” means either Blair Athol, Caol Ila, Cardhu, Clynelish, Cragganmore, Dalwhinnie, Glenkinchie, Glen Ord, Lagavulin, Oban, Royal Lochnagar or Talisker.
1.4 Each ticket purchased is only valid for one person to enter and attend the allotted tour at the Distillery.
1.5 Tickets bought online are non-refundable and non-transferable and may not be offered for resale to a third-party. Please note that if you require to change the date of your booking, we reserve the right to charge an administration fee.
1.6 It is the purchaser’s responsibility to check prior to the conclusion of the purchase that the information supplied in respect of the online ticket is accurate. If inaccurate information is supplied this may result in additional charges or ultimately voiding of the online ticket.
1.7 Online tickets cannot be used with any promotional or discount offers.
1.8 The Distillery reserves the right to refuse entry if an e-ticket is presented by the attendee on the day of the allotted tour.
1.9 Tickets held for collection can only be collected on the day of your visit. The cardholder must collect the ticket in person with the card used to purchase the ticket(s) along with appropriate identification (Passport/ID Card, Drivers Licence or Young Scot Card will be accepted).
1.10 Friends of the Classic Malts must present their Friends passport/membership number to gain free or discounted entry (which will depend on the type of tour booked). Failure to do so, will result in paying the full admission charge.
2. Permitted Attendees
2.1 For health and safety reasons, children under 8 years old (“Young Children”) are not permitted in the production areas of the Distillery or on any of the Distillery’s allotted tours (“Prohibited Areas”). Young Children are permitted in the shop and certain exhibitions, only where they can be accessed without entering the Prohibited Areas. A child ticket is for children aged between 8 and 17 years inclusive (“Children”). Young Children (where access is permitted as stated above) and Children must at all times during the visit be accompanied by an adult. An adult ticket is for persons aged 18 years and over. We reserve the right to request you to provide proof of age.
3. Attendance on the day of your booking
3.1 It is your responsibility to ensure that you arrive and present yourself and your party at the Distillery Visitor Centre at least 15 minutes prior to the start of your confirmed booking time as detailed on your booking reference confirmation (the “Arrival Time”). The Distillery shall not be responsible for and cannot be held liable by you, in the event that you fail to present yourself at the Arrival Time on the day of your booking. In such circumstances, we shall assume that you have failed to attend your confirmed booking and we reserve the right to continue the tour at the scheduled time in your absence. If you are late or you miss your allotted booking time, it is very unlikely that we will be able to reallocate you or your party to another slot and, for the avoidance of doubt, we are in no circumstances obliged to do so.
3.2 We cannot guarantee that the Distillery will be in production during your visit. Breaks in production or essential maintenance may restrict viewing and if the Distillery is not in production on the day of your visit, we shall be under no obligation to refund your ticket and the ticket cannot be used or reallocated for any subsequent tours.
4. Booking Cancellations:
4.1 The Distillery reserves the right to make changes to scheduled tours, opening times or events, and on occasion, to cancel confirmed bookings for any reason. If the Distillery has to make a significant change or cancel we will offer you the choice of the following:
(a) accepting the changed arrangements
(b) choosing an alternative ticket(s) from the Distillery. If the chosen alternative is less expensive than your original ticket, the Distillery will refund the difference. If the chosen alternative is more expensive than your original ticket, you will not be required to pay any money to make up the difference; or
(c) accepting the cancellation in which case you will receive a full refund of all monies you have paid to the Distillery (together, the “Options”).
4.2 In all cases, the Distillery’s liability for significant changes and cancellations is strictly limited to offering you the Options. The Distillery is not liable for any expenses, costs or losses incurred by you or your party consequent of any change or cancellation.
5. Limitation of Liability
5.1 If you suffer losses as a result of our breaking of these Terms and Conditions, our liability is strictly limited to the price of the ticket(s) purchased. The Distillery shall not be responsible for:
(a) any loss of profit, loss of business or loss of goodwill; or
(b) any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of or in connection with your visit to the Distillery.
5.2 Notwithstanding the foregoing, nothing in these Terms and Conditions limits in any way our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or for any matter which cannot be excluded by law.
5.3 We will not be liable or responsible for any failure to perform, or any delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside of our reasonable control (“Force Majeure Event”). Our performance under these Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms and Conditions may be performed notwithstanding the Force Majeure Event.
6. Reasonable Adjustments
6.1 Disabled persons, including those with guide dogs, are welcome at the Distillery.
6.2 The Distillery shall endeavour to make reasonable adjustments to the Distillery visitor tour (taking into account the unique layout and location of each Distillery) to ensure that disabled persons, including those with guide dogs, have a positive visitor experience and, above all, remain safe.
6.3 If you are a disabled person, we ask you to specify this when booking to enable us to accommodate your visit and make all reasonable adjustments.
7.1 Notwithstanding the provisions herein, the Distillery reserves the absolute right to refuse admission. If you are refused admission you will be entitled to a full refund, unless the reason for refusal is behaviour of you or your party (for example, without limitation, where you or your party has behaved in a manner, which, in the opinion of the Distillery is likely to affect the safety of others or you or your party use threatening, abusive or insulting language).
7.2 Smoking will be only permitted in the designated areas.
7.3 Pets or animals (with the exception of guide dogs and hearing dogs) are expressly prohibited within the Distillery.
7.4 Photography is not permitted inside any of our Distilleries or warehouses under any circumstances. Any visitors who violate, or attempt to violate, this rule, will be required to leave the premises immediately.
7.5 From time to time the Distillery or other authorised third-parties may carry out photography or other recording at the venue and any images or recordings may feature visitors. Visitors consent to the use of such images by the Distillery in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with the Distillery and/or any authorised third-party.
7.6 Diageo reserves the right, in its absolute discretion, to refuse entry on to or remove from the premises or the vicinity any person who:
(a) is behaving in a manner, which, in the opinion of the distillery has, or is likely to affect the safety or enjoyment of other visitors, cause annoyance to other visitors, behaving in such a way as to cause danger or distress to others or damage the property; or
(b) has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace.