Gift Voucher

1. These Terms & Conditions (“T&Cs”) apply to all electronic gift vouchers (“Gift Vouchers”) purchased online for use at Diageo visitor centres in Scotland (“Brand Homes”) and issued by Diageo Scotland Limited (“Diageo”)

2. Gift Vouchers are only valid for redemption at the specific brand home you have purchased for. They cannot be transferred for use at an alternative Brand Home.

3. Gift Vouchers are valid for a period of two (2) years from the date of issue after which point they will expire and cannot be used.

4. Gift Vouchers can be redeemed online on the website of the relevant Brand Home, via booking on malts.com, subject to availability. Advanced booking is required.

5. Gift Voucher cannot be redeemed or exchanged for cash and cash refunds will not be available. A Gift Voucher is not a cheque guarantee, credit or charge voucher. You may only redeem your Gift Voucher in GB pounds.

6. Gift Vouchers are valid for the specified amount and number of attendees only.

7. Diageo Gift Vouchers are only valid for redemption of the specified experience at the specified brand home/distillery only. Over time, experiences may be subject to change & Diageo reserves the right to alter experiences. Should the experience be amended, Diageo will exchange your chosen tour for an equivalent tour of the same value.

8. Gift Vouchers can only be used for a single, one-time purchase. Any balance left after your booking using the Gift Voucher has been made is non-transferrable and non-refundable. Value cannot be added to any Gift voucher and change will not be given. Refunds will not be given for the purchase of a Gift Voucher. Your statutory rights are not affected.

9. Refunds will not be given for the purchase of a Gift Voucher. Your statutory rights are not affected.

10. Risk in the Gift Voucher shall pass to you upon electronic delivery. Diageo shall not be responsible for any use of the funds on any Gift Voucher(s) without your knowledge or consent. Gift Vouchers cannot be replaced, refunded, cancelled, blocked, restricted in any way or exchanged for a new Gift Voucher.

11. Diageo reserves the right to refuse to accept any Gift Voucher which we consider has been tampered with, copied or which otherwise is suspected to be affected by fraud.

12. All refunds of services purchased with a Gift Voucher will be made in accordance with Diageo’s refund policy and the Booking Terms and Conditions. This does not affect your statutory rights.

13. The re-sale of Gift Vouchers is strictly prohibited.

14. The Booking Terms & Conditions for all Brand Homes experiences apply to the use of bookings made using Gift Vouchers.

15. Diageo reserves the right to amend these terms and conditions from time to time where we consider it reasonable and necessary to do so.

16. These terms and conditions are governed by Scottish law and are subject to the exclusive jurisdiction of the Scottish courts.