Accessibility at Glenkinchie
We’re pleased to have consulted Euan’s guide to ensure that we provide disabled access information upfront to give all our visitors the confidence to visit our distillery and enjoy the experience. To help plan your visit, we’ve included an overview of our facilities and what to expect. Please do let us know if you have any specific requirements at the time of your booking and a member of staff will be in touch.
We have 4 disabled parking spaces which are directly in front of our main entrance, the closest space is approximately 20 metres and the furthest is 40 metres. There is a route without any steps or obstacles between these spaces and entering the building.
The doors in our visitor experience have been designed for wheelchair access. All floors at Glenkinchie are accessible via a lift apart from the Tun Room, which is an older part of the building where the fermentation process happens. During this part of the tour we will show any visitors who cannot access the Tun Room a video of the room and fermentation on an iPad so they do not miss anything.
Please note that due to health and safety risk assessments, unfortunately we cannot accommodate motorised wheelchairs in certain working areas of the distillery during production Monday - Friday. For a fuller experience, we would recommend that motorised wheelchair users book for a tour on Saturday or Sunday when production does not take place to access more areas. Please note not all areas are accessible due to some stairs however we do have an alternative for the sections not accessible.
All wheelchair users are welcome to join us for a tour and your guide will offer an alternative to the elements of the tour which are not accessible.
If you have any queries or would like to discuss your visit please email email@example.com and a member of the team will be in touch.
Our experiences are quite engaging and immersive. Some of the experiences include theatrical lights and projection effects. This is a tour for everyone so if you have any concerns or require any other needs please get in touch or add a comment at time of booking and we will work to accommodate.
Accessible toilets are available within our Visitor Centre on each floor. Our facilities include red cords and handrails. Unfortunately, we do not have accessible changing facilities.
Visiting with guide or assistance dogs:
Guide and assistance dogs are welcome at Glenkinchie, however, due to health & safety regulations animals are not permitted in the production areas of the distillery. If you are visiting us with a guide or assistance dog, we are happy to make reasonable adjustments to our tours to ensure you have an enjoyable, and above all safe, experience. Please let us know if any specific requirements at time of booking so we can endeavour to deliver a positive visitor experience.
Visiting with children:
For health & safety reasons, children under 8 years old are not permitted on tours or in the production areas of the distillery. Children under 8 are however welcome in our shop and certain exhibitions and we do have baby changing facilities. Children from 8-17 years are welcome on our tours with a valid child ticket. For more information on visiting with children please get in touch with Glenkinchie, the Lowland Home of Johnnie Walker directly.