CUSTOMER SERVICE

For support on tour bookings, please contact the distillery directly:

Johnnie Walker Princes Street: reservations.jwps@diageo.com

Royal Lochnagar: royal.lochnagar@malts.com

The Singleton of Glen Ord: glen.ord@malts.com

If errors occur or should you require any assistance with the tour booking site, please contact support@anyroad.com.

General Information

BSQ UK Limited is the website operator and sales partner of Malts.com for the Netherlands. VLH GmbH is the fulfilling partner of BSQ UK Limited for Malts.com Belgium and The Netherlands.

Customer Service

For any Customer Service queries please contact our team at maltsnlsupport@blacksquare.zendesk.com. Our opening hours are 10am - 6pm Monday to Friday. We are at your disposal and any inquiries will be answered within a period of 3 weekdays. malts.com operates in several countries including Germany, Austria, The United Kingdom and Belgium. We are happy to answer all questions by email in German, Dutch and in English.

WHO CAN ORDER FROM US?

In accordance with the Youth Protection Act, we only ship our products to customers over the age of 18. We ask you to verify your age if you want to order something from us.

CAN I BUY PRODUCTS IN STORE?

Malts.com is 100% online! We don't have a store that you can visit in person, however our Customer Service Team is happy to answer any questions you may have.

THE PRODUCT I WANT IS SOLD OUT, WHEN CAN I BUY IT?

Let us know what you've been looking for at maltsnlsupport@blacksquare.zendesk.com and we can tell you when the product is back in stock.