PAYMENT AND SHIPPING
HOW CAN I PAY?
We accept payment from all major credit card providers, Apple Pay, Shop Pay, Google Pay, PayPal and IDeal.
WHEN CAN I EXPECT MY ORDER?
For orders within Belgium and The Netherlands, the delivery time is usually around 2-4 working days. Due to additional COVID-19 measures, it may take 11-14 working days for your order to reach you. We apologize for any inconvenience. We will notify you once your order has shipped and provide you with a tracking number to track the shipment. If you have any further questions please email our friendly delivery team at maltsnlsupport@blacksquare.zendesk.com. This does not apply to pre-order items as further delays may occur. You will receive tracking information once your order has shipped so you can track it.
HOW MUCH DO I HAVE TO PAY FOR SHIPPING?
The shipping costs are calculated according to the weight and number of bottles. A standard 70cl bottle weighs around 1kg-2kg. Here's a breakdown of the costs you can expect if your order falls below the free shipping threshold.
CAN I PAY EXTRA FOR EXPRESS SHIPPING?
Unfortunately, we currently only offer our standard shipping times.
DO I HAVE TO RECKON WITH CUSTOMS OR OTHER EXTRA COSTS?
As your order is shipped from Germany to Belgium or The Netherlands, additional customs duties may apply upon arrival.
WHO DELIVERS MY ORDER?
All standard orders are delivered by our courier DHL. You can use your tracking number to track your order through the DHL website.
CAN I ORDER ITEMS THAT ARE DELIVERED OUTSIDE OF GERMANY AND AUSTRIA?
Unfortunately, we cannot deliver internationally, only within Germany, Austria, Belgium and The Netherlands.
I PLACED MY ORDER 14 WORKING DAYS AGO BUT HAVE NOT RECEIVED IT YET. WHAT SHOULD I DO?
If after 14 working days you have not received any information about your order, please contact our customer service team at maltsnlsupport@blacksquare.zendesk.com. We're here to help.
I MADE A MISTAKE IN THE DELIVERY ADDRESS! WHAT SHOULD I DO?
That's okay - mistakes like this happen and we can help you! We can change your information for you, but you must let us know within 2 hours of placing your order. Please get in touch with our friendly Customer Service Team at maltsnlsupport@blacksquare.zendesk.com.
MY ORDER ARRIVED DAMAGED/WRONG/MISSING PRODUCTS. WHAT SHOULD I DO?
If you have received damaged or faulty products and would like assistance with this, please contact maltsnlsupport@blacksquare.zendesk.com as soon as possible. Please provide us with your order number, the product you ordered and pictures of the damaged product in your email no more than 72 hours after receiving the shipment. Once we have confirmed the damage and received the damaged product back, we will be happy to refund you or send you a replacement. In the event of incorrect or missing deliveries, please contact us and we will be happy to arrange delivery of the correct product and collection of the faulty product immediately.
