CAN I ORDER ITEMS TO BE DELIVERED OUTSIDE GERMANY?
Unfortunately, we are unable to deliver internationally and can only deliver within Germany.
WHO DELIVERS MY ORDER?
We use a third-party delivery partner to deliver your order, e.g. UPS. You will be notified of the courier tracking information within the Order Despatch email
WHO CAN RECEIVE THE ORDER?
You must be aged 18 or above to receive the delivery. If you are lucky enough to look under 25 the driver may ask for proof of ID. We reserve the right to cancel your Order if you are unable to provide your ID upon delivery. Please see full Terms of Sale for more information.
CAN I CHOOSE A SEPARATE BILLING AND DELIVERY ADDRESS?
Yes, a delivery address for your order can be different from your Billing address. However, an Order cannot be delivered to multiple addresses or outside of Germany.
DO YOU DELIVER AT THE WEEKEND?
We deliver on Saturdays but deliveries will not be made on Sundays or Bank Holidays.
WHAT IF I’M NOT AT HOME WHEN YOU DELIVER?
If we are unable to deliver on a first attempt, the courier will attempt to re-deliver. After 3 delivery attempts the package is returned to the warehouse. Please see Terms of Sale or more information
DO YOU OFFER CLICK & COLLECT?
We do not offer a Click & Collect service
HOW CAN I TRACK MY ORDER?
You will receive a despatch email confirmation once your Order has left our warehouse. This email will contain a tracking number which you can use on our courier’s website to track your Order.
I NEED HELP WITH MY ORDER / I HAVE A QUESTION THAT IS NOT COVERED HERE, WHAT DO I DO?
Please click here to contact our customer service team with your query. We will respond to pending order related queries within one working day, all other queries will be responded to within two working days.
WHAT DOES STANDARD DELIVERY MEAN?
Your Order will typically arrive within 3-5 working days of leaving our warehouse of which you will be notified via the Despatch confirmation email. You will be able to track your order via our courier’s website, using the information provided in the Despatch email.
WHAT DELIVERY FEES ARE APPLICABLE?
Delivery fees may apply depending upon your delivery selection and order value. This is applied and visible during check out.