If you are not satisfied with your product, you may request a return from customer service at firstname.lastname@example.org within 14 days of receiving your order. You will be responsible for paying return shipping. You will be refunded for the value of the original order once the product is received in the same condition it was shipped in. Please note, personalised orders (ie. engraved products) are final sale and can not be returned or cancelled once the order has been shipped.