Order Support

For support on tour bookings, please contact the distillery directly:

Blair Athol: blair.athol@malts.com

Brora: brora@malts.com

Caol Ila: caolila@malts.com

Cardhu: cardhu@malts.com

Clynelish: clynelish@malts.com

Cragganmore: cragganmore@malts.com

Dalwhinnie: dalwhinnie@malts.com

Glenkinchie: glenkinchie@malts.com

Johnnie Walker Princes Street: reservations.jwps@diageo.com

Lagavulin: lagavulin@malts.com

Oban: oban@malts.com

Royal Lochnagar: royal.lochnagar@malts.com

Talisker: talisker@malts.com

The Singleton of Glen Ord: glen.ord@malts.com

If errors occur or should you require any assistance with the tour booking site, please contact support@anyroad.com.

If errors occur or should you require any assistance with the tour booking site, please contact support@anyroad.com.

ORDER FAQS

WHO DELIVERS MY ORDERS? We use a third-party delivery partner to deliver your order, e.g. DPD or Royal Mail. We would use a different courier depending on your order size and the type of delivery you require. You will be notified of the courier in charge of your order within the Order Despatch email

WHO CAN RECEIVE THE ORDER? You must be aged 18 or above to receive the delivery. If you are lucky enough to look under 25 the driver may ask for proof of ID. We reserve the right to cancel your Order if you are unable to provide your ID upon delivery. Please see full Terms of Sale for more information

CAN I CHOOSE A SEPARATE BILLING AND DELIVERY ADDRESS? Yes, a delivery address for your order can be different from your Billing address. However, an Order cannot be delivered to multiple addresses or outside of Mainland UK.

DO YOU DELIVER TO POST OFFICE BOXES? We don’t deliver to Post Office boxes. All deliveries must be made to a person 18 years or older

DO YOU DELIVER AT THE WEEKEND? We deliver on Saturdays but deliveries will not be made on Sundays or UK Bank Holidays.

WHAT IF I’M NOT AT HOME WHEN YOU DELIVER? If we are unable to deliver on a first attempt, you will receive instructions for how to rearrange delivery Please see Terms of Sale or more information.

DO YOU OFFER CLICK & COLLECT? We do not offer a Click & Collect service.

HOW CAN I TRACK MY ORDER? You will receive a despatch email confirmation once your Order has left our warehouse. This email will contain a tracking number which you can use on our courier’s website to track your Order.

FREE ITEMS All free items are subject to availability and are subject to change without notification. All pictures shown are for illustration purposes only.

I NEED HELP WITH MY ORDER / I HAVE A QUESTION THAT IS NOT COVERED HERE, WHAT DO I DO? Please click here to contact our customer service team with your query. We will respond to pending order related queries within one working day, all other queries will be responded to within two working days.

WHAT DOES NEXT DAY DELIVERY MEAN? You must place your Order by 3pm Monday to Friday to receive it the following working day. Orders placed after 3pm on working days or at any time during weekends or UK Bank Holidays, will be processed on the next working day. Please note: Deliveries to remote areas such as the Highlands and certain locations in Wales may take 1-3 days longer than the estimates above. If you pay for Next Day Delivery to a remote area, your delivery is not guaranteed to arrive on your chosen day and may take longer.

WHAT DELIVERY FEES ARE APPLICABLE? Delivery fees may apply depending upon your delivery selection and order value. This is applied and visible during check out.

WHAT DOES STANDARD DELIVERY MEAN? Your Order will typically arrive within 3-5 working days of leaving our warehouse of which you will be notified via the Despatch confirmation email. You will be able to track your order via our courier’s website, using the information provided in the Despatch email.

CAN I ORDER ITEMS TO BE DELIVERED OUTSIDE THE UK?

Unfortunately, we are unable to deliver internationally and can only deliver within Mainland UK. We are unable to deliver to Northern Ireland or Channel Islands